Terms & Conditions
Last updated: July 2026
1. Who we are
These Terms & Conditions (“Terms”) govern the services provided by Metricvia (“we”, “us”). By engaging our services or entering into an agreement with us, you (“Client”) accept these Terms.
2. Services
We provide YouTube video-promotion services that deliver real views to a Client’s video through genuine, policy-compliant Google Ads campaigns that we set up and manage. Additional services may include video ad creative, audience/geo targeting, channel optimization and reporting. View counts and delivery timelines are estimates that depend on the video, targeting and Google Ads auction conditions, and are not guaranteed unless expressly stated in writing. The specific scope for each order is set out in your individual proposal or order confirmation, which forms part of these Terms.
3. Quotes, orders and agreements
All quotes are valid for 30 days unless stated otherwise. An agreement is formed when you accept a proposal in writing or complete an online order. Monthly plans renew automatically each month until cancelled in accordance with Section 6.
4. Fees and payment
- Packages are priced in the currency shown at order (USD) and exclude VAT unless indicated otherwise. The package price covers our management and the Google Ads delivery for the agreed views.
- Monthly plans are billed in advance at the start of each billing period.
- Payments are processed through our third-party payment provider. We do not store your full card details.
- Invoices are due on receipt unless a different term is agreed in writing.
- We reserve the right to suspend services for overdue accounts after prior notice.
5. Client responsibilities
You agree to provide timely access, information, assets and approvals reasonably required for us to perform the services. You are responsible for the accuracy and legality of any materials you provide, and you confirm you have the rights to use them.
6. Term, cancellation and refunds
Monthly plans run month-to-month and may be cancelled by either party with 30 days’ written notice, effective at the end of the current billing period. Refunds are governed by our Refund Policy, which forms part of these Terms.
7. Intellectual property
Upon full payment, deliverables created specifically for you become your property, except for any third-party materials, our pre-existing tools, templates and know-how, which remain ours. We may reference our work for you in our portfolio unless you request otherwise in writing.
8. Results and no guarantees
Advertising outcomes depend on many factors outside our control, including third-party platforms (such as YouTube and Google Ads), auction dynamics, your budget and market conditions. While we work to agreed objectives, we do not guarantee specific views, rankings, revenue or results unless expressly stated in writing.
9. Liability
To the extent permitted by law, our total liability arising from an engagement is limited to the fees paid by you for the services in the three months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss.
10. Confidentiality & data protection
Both parties will keep confidential information confidential. Our handling of personal data is described in our Privacy Policy, in accordance with the GDPR.
11. Governing law
These Terms are governed by the laws of England & Wales. Disputes will be submitted to the exclusive jurisdiction of the courts of England & Wales, unless mandatory law provides otherwise.
12. Contact
Questions about these Terms? Email us at hello@metricvia.com.