Privacy Policy

Last updated: July 2026

1. Controller

Metricvia is the controller responsible for the personal data described in this policy. You can reach us at hello@metricvia.com.

2. What data we collect

Contact data you provide via forms or email (name, email, phone, company).
Client data needed to deliver services (account access, campaign data, billing details).
Usage data such as pages visited and interactions, collected via analytics where you consent.

3. Why we use it (legal bases)

To respond to enquiries and provide our services, performance of a contract.
To send invoices and meet legal obligations, legal obligation.
To improve our website and marketing, legitimate interest or consent.

4. Cookies & analytics

We use essential cookies to run the site and, with your consent, analytics cookies to understand usage. You can withdraw consent at any time via your browser or our cookie settings.

5. Sharing your data

We share data only with processors that help us operate, such as our payment provider, hosting provider and analytics tools, under appropriate data-processing agreements. We never sell your personal data.

6. Payment data

Payments are handled by a PCI-DSS compliant third-party payment provider. We do not receive or store your full card number. The provider processes your payment data under its own privacy policy.

7. How long we keep data

We keep personal data only as long as necessary for the purposes above or as required by law (for example, invoices are kept for the legally required period for tax purposes).

8. Your rights

Under the UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your data, and the right to data portability. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO). To exercise your rights, contact us at hello@metricvia.com.

9. Security

We apply appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access.

10. Changes

We may update this policy from time to time. The latest version is always available on this page.