Let’s plan your campaign
Share your goal and we’ll review it personally. Approved requests receive the scope and price in writing before anything begins.
Mon–Fri, 09:00–18:00 GMT
Before you buy
What should I include in my message?
The link to the video or channel, the audience or country you want to reach, the size of campaign you have in mind and what you want to learn from it. The more specific the goal, the more useful our answer.
Do I need to contact you before ordering?
No. Packages on the buy pages can be paid for directly at checkout. Write to us for custom campaigns, larger scopes or questions you want answered first.
Can you plan a custom or larger campaign?
Yes. Describe the goal and the videos involved, and we reply with a written proposal including price and next steps before anything is paid.
Price and delivery
How do I ask about an order I already placed?
Include your order number in the message. You can also check the status of every order in your Metricvia dashboard.
Can I request a refund here?
Yes. If an order was not delivered as agreed, write to us within 14 days with the order number; the refund policy explains the options.
Safety and your account
Will Metricvia ever ask for my YouTube password?
No, never, not by email, phone or any other channel. If a message claiming to be from Metricvia asks for a password or login code, do not reply to it.