Refund & Cancellation Policy
Last updated: July 2026
We want you to be confident when you work with Metricvia. This policy explains how cancellations and refunds work for our services.
1. Monthly plans
- Monthly plans are billed in advance and run month-to-month.
- You may cancel at any time with 30 days’ written notice; your plan then ends at the close of the current billing period.
- Because work is performed throughout the month, the current period’s fee is generally non-refundable once services have started for that period.
2. One-off projects
- Project fees and any deposit reserve our team’s time and cover work already carried out.
- If you cancel before work begins, we refund any amount paid, minus reasonable costs already incurred.
- Once work has begun, refunds are calculated pro rata for work not yet performed.
3. If something goes wrong
If you believe a service was not delivered as agreed, contact us within 14 days at hello@metricvia.com. We will investigate and, where a fault on our side is confirmed, offer a fair remedy, a correction, credit or refund as appropriate.
4. Consumer rights
Where you engage us as a consumer, any statutory rights you have (including any applicable right of withdrawal) apply in addition to this policy. Note that for services you ask us to start immediately, the statutory withdrawal right may end once performance has begun with your consent.
5. How refunds are issued
Approved refunds are returned to the original payment method within 14 days. Refunds are processed through the same payment provider used for the original transaction.
6. Chargebacks
If you have any concern about a charge, please contact us first, we’re quick to resolve issues directly. This is faster than a chargeback and helps us keep serving you well.
7. Contact
Questions about a payment or refund? Email hello@metricvia.com and we’ll respond within one business day.